Managed business solutions for Hotel Managers
One of the great appeals of Software as a Service (SaaS) is that it effectively creates a level playing field for Hotel Managers who wish to exploit enterprise technology. Previously, only those with substantial investment and IT capability would have been able to afford and manage applications around customer relationship management (CRM), business process management (BPM) and enterprise resource planning (ERP). Today, any size of company can access and exploit this type of software through e-know.net’s managed business solutions offering.
Clients pay using the classic SaaS per user, per month subscription model and can call on our dedicated solution teams for both strategic consultancy and practical guidance on their respective applications.
The core business solutions offered are:
Microsoft Dynamics NAV
Microsoft Dynamics NAV is an integrated business management solution designed for growing mid-market companies that want the freedom to focus on their business. It is ideal for Hotel Managers looking for one solution that they can implement rapidly, learn and use easily, and customise and maintain with minimal disruption to the business…
Discover more about Microsoft Dynamics NAV for Hotel Managers
ShareHost is e-know.net’s solution for firms keen to take advantage of Microsoft SharePoint. ShareHost is offered on a subscription-based per user, per month pricing model which includes access to a dedicated SharePoint consulting team.
ShareHost enables quick, easy and affordable access to what is ordinarily expensive and complex enterprise software with a full consulting and support team on hand to supply the necessary expertise.
Hotel Managers are increasingly keen to take advantage of SharePoint’s integrated suite of capabilities to help improve organisational effectiveness. By adopting the hosted route, users can exploit its comprehensive content management and enterprise search capability, accelerate business processes and facilitate information-sharing across the organisation – without the need for the level of resource or investment demanded by an in-house solution.
To learn more about SharePoint itself, spend 3 minutes watching this short video from Microsoft - SharePoint in Plain English
Microsoft Dynamics CRM
e-know.net have a consultancy team that specialise in Dynamics products and can support clients with the implementation and setup of CRM, as well as the ongoing maintenance, support and training.
Microsoft Dynamics CRM provides users with an intuitive interface which sits comfortably within applications they will probably already be familiar with. Sales, service and marketing representatives can work from within Microsoft Outlook to access comprehensive customer or incident histories, view product and sales literature, track customer related tasks and appointments, and manage contacts and campaigns.
Since Microsoft Dynamics CRM works seamlessly with Outlook, employees can manage customer interactions quickly and efficiently. A Microsoft Dynamics CRM user can take a received e-mail from a prospect, promote the e-mail to a customer record, and use pre-configured workflow rules to schedule future interactions with this prospect - all without ever leaving the Outlook interface.
Help increase sales force capability
Microsoft Dynamics CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, track customer communications efficiently, and automate key stages in the sales process. This inevitably produces a shorter cycle, higher close rates, and improved customer retention.
Improve customer service capabilities
Microsoft Dynamics CRM Customer Services helps your business increase its capacity to handle requests - without increasing your employee count. Microsoft Dynamics CRM helps your service representatives provide customers with the consistent, efficient service they expect.
Market your business
Microsoft Dynamics CRM Marketing functionality gives you the structure and tools to plan and execute your own marketing campaigns, and manage your responses. It's 'closed-loop' marketing tells you which campaigns really generate business, enabling you to refocus efforts onto strategies that really work.
To learn more about Microsoft Dynamics CRM itself, take a look at this short overview Microsoft Dynamics CRM - Working the way you do!
For more information about Managed Business Solutions for Hotel Managers from e-know.net please call our customer support team on: +44 (0)1952 225 000.
Alternatively, please click here to complete our information request form.