SLA's
From experience we know that clients who outsource their IT often have concerns about the performance of an external provider and managing a new type of relationship. The IT team is no longer down the corridor. Instead, you have instant access to a much bigger team, packed with a broad range of skills and IT knowledge, and that team is subject to far more rigorous evaluation than most internal departments the e-know.net team is your team. And while you leverage their skills, knowledge and experience, we evaluate their performance – to ensure consistent delivery of first class customer service.
We operate with strict Service Level Agreements that can exceed 99.9% and are tailored to each client and individuals and teams are measured through Key Performance Indicators. Any falling off in standards can be picked up immediately and rectified; while regular account management meetings review the performance of the previous months, with any concerns discussed and fed back into the customer improvement loop.
For more information about Fully Managed and Hosted Services from e-know.net please call our customer support team on: +44 (0)1952 225 000. Alternatively, please click here to complete our information request form.
