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Jobs at e-know.net
Job Title:
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Technical Engineer - POSITIONS
FILLED |
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Based: |
Telford Office |
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Reporting to: |
Support Manager |
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Purpose of Job: |
To work within a small Technical
team supporting and continually
enhancing a state of the art
technical infrastructure used for
the delivery of managed solutions to
our client base.
The job includes a mixture of first
line support and second line project
work. |
Responsibilities:
The ideal candidate should be qualified
to at least HND level or higher and be
self-motivated, attentive to detail and
have an obsession with providing a high
level of service and customer
satisfaction. He/She should be hard
working, able to work under pressure, be
open to new ideas and able to
communicate effectively at all levels.
He/she should be able to work in a most
demanding environment.
A practical understanding of Active
Directory, networking and TCP/IP will be
an essential part of the candidate’s
skill set, plus a good understanding of:
- Windows NT/2000/3 Server
administration/configuration
- Routers, e.g. Cisco IOS
- ICA or RDP e.g.
Terminal services/Citrix
- DNS/DDNS
- Linux
- Clustering
- Firewalls and VPN’s
– Checkpoint Firewall 1
- Exchange and/or
Domino
- SQL Server
- Apache and IIS
- Citrix accredited
(preferably)
The nature of the job will require hands
on involvement in server configuration,
customer set-ups, migration of take-on
data and requisition of appropriate
software/hardware. The candidate must
therefore be flexible in the hours of
work and prepared to meet tight
deadlines. Key Relationships:
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Customer IT Managers and Project
Managers
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e-know.net Sales Team and Account
Managers
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e-know.net Technical Support,
consultants and e-solution teams
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Third parties, e.g. Application Software
Suppliers, Microsoft, Citrix etc.
PERSONAL SPECIFICATION
Education/Profession Qualifications:
Qualified to a minimum of HND with MSCE
and or CCA would be an advantage.
Experience:
- Have good commercial awareness and
knowledge of ISO standards in IT
- Can prepare and deliver
hardware/technical specifications and
reports
- Understand business problems and IT
application solutions.
- Good technical skills
- Good knowledge of Internet/Intranet
technologies
- Good experience of MS Office systems
and Email
Personal Qualities and Skills:
- An effective communicator at all
levels within the business and with
customers when required.
- Demonstrate a professional attitude
and approach to all work-related tasks
- Be organised, motivated and have an
enthusiastic personality
- Understand the need for good
documentation control and system
procedures
- Good sense of humour
- Ability to adapt to different
challenges and situations
- Good problem solver
- Good team player
- Desire to learn new techniques and
skills
Location:
Must be located within a 40 mile
radius (re-location expenses will not be
paid), e.g. Shrewsbury, Bridgnorth,
Birmingham, Wolverhampton, Dudley,
Kidderminster, Stoke-on-Trent, Stafford
Salary and Benefits
- Salary Range up to £25k depending on
experience
- Annual Bonus Scheme
- Contributory Pension Scheme matched by
Company to a maximum of 5% of base
salary (subject to scheme rules)
- 25 days annual holiday plus statutory
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