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Jobs at e-know.net
Job Title:
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1st Line Support Engineer -
POSITION FILLED |
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Based: |
Telford Office |
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Reporting to: |
Support Manager |
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Purpose of Job: |
To work within a small team
supporting a state of the art
technical infrastructure used for
the delivery of managed solutions to
our client base. |
Responsibilities:
The ideal candidate should be qualified
to at least HND level or higher and be
self-motivated, attentive to detail and
have an obsession with providing a high
level of service and customer
satisfaction. He/She should be hard
working, able to work under pressure, be
open to new ideas and able to
communicate effectively at all levels.
He/she should be able to work in a most
demanding environment.
A practical understanding of Active
Directory, networking and TCP/IP will be
an essential part of the candidate’s
skill set, plus a good understanding of:
- Windows NT/2000/3 Server
administration/configuration
- Routers, e.g. Cisco IOS
- ICA or RDP e.g. Terminal
services/Citrix
- DNS/DDNS
- Exchange
- SQL Server
- Apache and IIS
- Citrix accredited (preferably)
The candidate must be flexible in
the hours of work and prepared to
meet tight deadlines.
The candidate normal working hours
will be based on a shift pattern
08:00 to 16:30, 09:00 to 17:30 and
10:30 to 19:00 Monday to Friday. It
is a requirement of this position
however, that the Company may flex
these hours in order that the
support duties may be carried out in
line with customer and business
requirements.
On a rotation basis (approx one week
in 6), the candidate will be required to
be on call to deal with any out of hours
support calls.
Key Relationships:
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Customer IT Managers and Project
Managers
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e-know.net Sales Team and Account
Managers
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e-know.net Technical Support,
consultants and e-solution teams
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Third parties, e.g. Application Software
Suppliers, Microsoft, Citrix etc.
PERSONAL SPECIFICATION
Education/Profession Qualifications:
Qualified to a minimum of HND with MSCE
and or CCA would be an advantage.
Experience:
- Good technical skills
- Good knowledge of
Internet/Intranet technologies
- Good experience of MS Office
systems and Email
- Experience in 1st line support
Personal Qualities and Skills:
- An effective communicator at all
levels within the business and with
customers when required.
- Demonstrate a professional attitude
and approach to all work-related tasks
- Be organised, motivated and have an
enthusiastic personality
- Understand the need for good
documentation control and system
procedures
- Good sense of humour
- Ability to adapt to different
challenges and situations
- Good problem solver
- Good team player
- Desire to learn new techniques and
skills
Location:
Must be located within a 40 mile
radius (re-location expenses will not be
paid), e.g. Shrewsbury, Bridgnorth,
Birmingham, Wolverhampton, Dudley,
Kidderminster, Stoke-on-Trent, Stafford
Salary and Benefits
- Salary Range £17,000 - £21,000
- Annual Bonus Scheme
- Contributory Pension Scheme matched by
Company to a maximum of 5% of base
salary (subject to scheme rules)
- 25 days annual holiday plus statutory
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