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Jobs at e-know.net
Job Title:
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2nd Line Technical Support Engineer
- POSITION FILLED |
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Based: |
Telford Office |
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Reporting to: |
Support Manager |
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Purpose of Job: |
To work within a small Technical
team supporting and continually
enhancing a state of the art
technical infrastructure used for
the delivery of managed solutions to
our client base.
The job includes a mixture of second line
support and technical project
work. |
Responsibilities:
The ideal candidate should be qualified
to at least HND level or higher and be
self-motivated, attentive to detail and
have an obsession with providing a high
level of service and customer
satisfaction. He/She should be hard
working, able to work under pressure, be
open to new ideas and able to
communicate effectively at all levels.
He/she should be able to work in a most
demanding environment.
A practical understanding of Active
Directory, networking and TCP/IP will be
an essential part of the candidate’s
skill set, plus a good understanding of:
- Windows NT/2000/3 Server
administration/configuration
- Routers, e.g. Cisco IOS
- ICA or RDP e.g.
Terminal services/Citrix
- DNS/DDNS
- Linux (preferable)
- Clustering
- Firewalls and VPN’s
- Exchange and/or
Domino
- SQL Server
- Apache and IIS
- Citrix accredited
(preferably)
The nature of the job will require hands
on involvement in server configuration,
customer set-ups, migration of take-on
data and requisition of appropriate
software/hardware. The candidate must
therefore be flexible in the hours of
work and prepared to meet tight
deadlines. The candidate must be
flexible in the hours of work and
prepared to meet tight deadlines. The
candidate normal working hours will be
based on a shift pattern 08:00 to 16:30,
09:00 to 17:30 and 10:30 to 19:00 Monday
to Friday. It is a requirement of this
position however, that the Company may
flex these hours in order that the
support duties may be carried out in
line with customer and business
requirements.
On a rotation basis (approx one week
in 6), the candidate will be required to
be on call to deal with any out of hours
support calls.
Key Relationships:
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Customer IT Managers and Project
Managers
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e-know.net Sales Team and Account
Managers
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e-know.net Technical Support,
consultants and e-solution teams
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Third parties, e.g. Application Software
Suppliers, Microsoft, Citrix etc.
PERSONAL SPECIFICATION
Education/Profession Qualifications:
Qualified to a minimum of HND with MSCE
and or CCA would be an advantage.
Experience:
- Have good commercial awareness and
knowledge of ISO standards in IT
(preferable)
- Can prepare and deliver
hardware/technical specifications and
reports
- Understand business problems and IT
application solutions.
- Good technical skills
- Good knowledge of Internet/Intranet
technologies
- Good experience of MS Office systems
and Email
Personal Qualities and Skills:
- An effective communicator at all
levels within the business and with
customers when required.
- Demonstrate a professional attitude
and approach to all work-related tasks
- Be organised, motivated and have an
enthusiastic personality
- Understand the need for good
documentation control and system
procedures
- Good sense of humour
- Ability to adapt to different
challenges and situations
- Good problem solver
- Good team player
- Desire to learn new techniques and
skills
Location:
Must be located within a 40 mile
radius (re-location expenses will not be
paid), e.g. Shrewsbury, Bridgnorth,
Birmingham, Wolverhampton, Dudley,
Kidderminster, Stoke-on-Trent, Stafford
Salary and Benefits
- Salary Range up to £23,000 -
£27,500
- Annual Bonus Scheme
- Contributory Pension Scheme matched by
Company to a maximum of 5% of base
salary (subject to scheme rules)
- 25 days annual holiday plus statutory
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